1. Introduction
Academia Wiz (“we”, “us”, “our”) takes your privacy and the security of your personal information seriously. This Privacy Policy describes how we collect, hold, use, disclose and manage your personal information when you use our website, services or engage with us (collectively, the “Services”) and how we comply with the Privacy Act 2020 and other applicable laws.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use our Services.
2. Scope & Who This Applies To
This policy applies to personal information collected from:
- Visitors to our website.
- Clients, students, subscribers or other users of our Services.
- Potential clients or leads.
- Any other persons whose personal information we collect.
It covers both persons located in New Zealand and persons outside New Zealand whose personal information we handle.
3. What Is “Personal Information”?
For the purposes of the Privacy Act 2020, “personal information” means information about an identifiable individual. This includes your name, email address, telephone number, IP address (in certain cases), billing information, and any other information by which you can reasonably be identified.
4. What Personal Information We Collect
In order to provide our clients the best service, we collect personal information through our Services in various ways, including when you:
- Visit or browse our website (e.g., via analytics, cookies, IP address, page visits).
- Register for an account, subscribe to a newsletter, or make an enquiry.
- Purchase or enrol in a course or service with us.
- Contact us (via email, phone or other means).
- Participate in events, surveys or feedback mechanisms.
The types of personal information we collect include:
- Name, email address, phone number, postal address.
- Billing / payment information (if applicable).
- User account information and login credentials.
- Usage data: IP address, browser type, time/date of visit, pages visited, referral source.
- Other information you provide, for example in feedback, support requests or user-generated content.
This information is used to communicate with you during your course or regarding your inquiries.
5. How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide you with our Services, manage your account and fulfil any agreements with you.
- To respond to your inquiries, provide support, process transactions and communicate with you.
- To personalise your experience and improve our Services (including analytics and tracking usage).
- To send you communications (including newsletters, updates) if you have opted in or we have a legitimate interest.
- To comply with legal or regulatory obligations.
- To protect our rights, property, safety or that of others.
We will not use your personal information for purposes beyond those described here unless you have given your explicit consent or as otherwise permitted by law.
6. Collection, Storage & Security
We collect personal information by both direct and indirect means (for example through website forms or automated tracking). We take reasonable steps to ensure that the manner of collection is lawful and not intrusive.
We store your personal information in our systems and may use third-party service providers (including hosting, payment, analytics, marketing platforms). We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
However, no system is completely secure and we cannot guarantee absolute protection. You acknowledge that you use our Services at your own risk.
7. Retention of Personal Information
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected (including satisfying any legal, accounting or reporting requirements). We will take reasonable steps to destroy or de-identify personal information once it is no longer needed.
8. Disclosure and Transfer of Personal Information
8.1 Disclosure to Third Parties
We may disclose your personal information to:
- Our service providers and subcontractors (for example, payment processors, email service providers, analytics providers) in order to administer our Services.
- Legal or regulatory authorities when required or permitted under law.
- Other parties if you have consented to the disclosure.
8.2 Cross-border Transfers
If we transfer personal information outside New Zealand, we will take reasonable steps to ensure that the recipient is subject to obligations equivalent to those under the Privacy Act 2020, or other protections appropriate to the context.
9. Cookies, Tracking and Automated Technologies
Our website uses cookies and other tracking technologies (such as analytics and marketing tags) to collect usage information, improve user experience, administer our site, and for marketing/advertising (where relevant).
You should review our separate Cookies Policy (link here) for more detail about what cookies we use, how you can accept/decline them and how they may be disabled.
10. Your Rights
Under the Privacy Act 2020, you have certain rights in respect of your personal information:
- The right to request access to your personal information that we hold.
- The right to request correction of your personal information if it is inaccurate.
- The right to object to certain processing (where applicable).
- The right to ask us to stop sending you direct marketing (where you have the right to opt-out).
To exercise any of these rights, please contact us at the details set out below.
11. Notifiable Privacy Breach
If we experience a privacy breach (i.e., unauthorised access or disclosure of personal information) that we assess could cause serious harm to individuals, we will take steps required by law to notify the Office of the Privacy Commissioner and affected individuals as appropriate.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time and for any reason. When we do, we will post the new version on our website and update the “Last updated” date accordingly. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or our privacy practices, please contact:
Academia Wiz
Dunedin, Otago, Aotearoa New Zealand
Email: Hello@Academiawiz.com